Refunds & Returns
Last updated 8 October 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.
Our 14-day change-of-mind returns
If your pillow, topper, wedge or cover is not right for you, you can return it within 14 days of receiving it, for any reason. This is a voluntary policy we offer on top of your legal rights. To start a return, just email us at theteam@americanlatexpillow.com with your order number before that period ends. We will then send you return instructions.
Because these are bedding products, they must be returned unused and unslept-on, in a resaleable condition, with the cover intact and the original packaging. A pillow or topper that has been slept on cannot be resold and cannot be returned under this policy, so decide on loft and firmness before you unpack it. We refund the price you paid, including standard delivery, within 14 days of receiving the goods back (or proof that you have sent them). You are responsible for the cost of returning the goods unless we agree otherwise or the item is faulty.
Faulty or incorrect items
If your product arrives faulty, damaged or not as described, contact us and we will put it right at no cost to you, in line with your rights under the consumer protection law of your state and the Federal Trade Commission Act. These legal rights are not limited by our voluntary returns policy. We cover return costs for faulty items.
How to return
Email us with your order number and we will send you simple return instructions. Once the product is back with us and checked, we process your refund.
Refund timing
Refunds go back to your original payment method, usually within 2 to 4 business days of us receiving and checking the return, and always within the timeframes set out above.